FAQ Coronavirus

As a valued customer of Nice2stay, you trust us to provide you with a safe & comfortable holiday. Now that the world is facing an unprecedented outbreak of COVID-19 (coronavirus), we realize more than ever how important it is that we are your trusted vacation partner.

Due to these unavoidable and extraordinary circumstances, we advise not to make reservations with arrival until May 17th and to rebook to another period. This decision is the result of the measures communicated by our governments, which discourage unnecessary trips abroad until the first week of April. In addition, far-reaching measures are currently being taken at all holiday destinations to limit the further spread of the coronavirus (COVID-19). This is a very exceptional situation and we can no longer exclude that you as a traveler will experience (a lot of) nuisance during your trip or stay at your destination.

We would like to explain what our current policy is for our customers through the FAQ below:

I have booked an accommodation with Nice2stay with an arrival date up to and including the 17th of May 2020; is my reservation still valid?

No, unfortunately your reservation is not valid anymore. In recent days, many governments of the countries in which Nice2stay is active have decided to close all or part of their borders and to impose restrictions on public life, in addition, the Dutch and Belgian governments have advised against unnecessary trips abroad. These decisions are only expected to become more extensive and stricter in the coming period, so we cannot guarantee that you will be able to return home on the planned departure date.

I have booked an accommodation with Nice2stay with arrival date in the period from May 18th onwards; will my vacation continue?

At this moment we do not make any statements about bookings with an arrival from the 18th of May onwards. We are not yet able to say what the conditions and policies will be for these bookings. This means that we will not process requests for rebooking, modifications or cancellations for bookings with arrival from May 18th 2020 onwards. For now, we focus on rebooking all reservations with arrival up to and including May 17th and will review how the situation develops daily. In the coming weeks we will also decide on reservations with a later arrival date.

In any case, we advise you to contact your travel and / or cancellation insurance in advance and to check whether they reimburse any cancellation costs in your situation.

What does it mean to me if my reservation is not active anymore due to the COVID-19 virus?

Given the exceptional situation, we are stepping aside from our regular terms and conditions. This means that the reservation and cancellation conditions stated in your account and on our website are no longer valid. Have you already made a full or full payment? Then you have not lost your money, you will keep the amount you paid to us as credit for a next holiday in / at the same accommodation (s). We will not charge the standard modification costs. If the rent for the new period is higher, we will charge you the additional costs. We realize that under normal circumstances, in the event of a cancellation by Nice2stay, we (in most cases) would have to refund (part of) the rent already paid. However, the current situation regarding the COVID-19 virus is so exceptional that we believe it is justified to deviate from it. We are supported in this by the fact that in several countries this policy is already used by many travel organizations. In fact, this policy is equivalent to the possibility of rebooking free of charge, as is now being done by various Dutch airlines and travel organizations. We count on your understanding for this.

Until when can I rebook my holiday?

You can use the credit of your original reservation to make a new reservation for the same accommodation. The new arrival date must be within 1 year of the original arrival date, but you do not have to immediately decide which new period to choose; you can take your time for this. In the calendar on our website you can see the current availability of the booked accommodation. If you have made a reservation with an arrival date up to and including 30 April 2020 and want to rebook this reservation for another period in 2020, you can already contact us about this (availability and prices are on our website). Please do not request a new booking yourself through our website for the new dates.

What if my booked accommodation is not available on dates I can travel?

Our aim is to rebook the reservations for the same accommodation (s), because in this exceptional situation we want to accommodate not only our customers but also the owners of the accommodation and seek a solution that benefits all parties. If you are bound by the school holidays, we therefore ask you to look at all the possibilities and to consider not only the summer holidays, but also the autumn, Easter or May holidays.

Will you charge a modification fee when my reservation is rebooked due to the COVID-19 virus?

The modification fees as stated in our terms and conditions will be applied in this case. If the new rent for the same accommodation is higher, the difference however will be charged to you.

I have a reservation with an arrival date from May 18th 2020 onwards and want to cancel my reservation, is that possible?

At this moment we give priority to all customers who have made a reservation with an arrival date up to and including the 17th of May.

We have already established a provisional policy for all customers who have booked an accommodation with an arrival date from the 18th of May onwards:

Initially, we offer you the option to postpone your final payment up to two weeks before the start date of your stay (instead of the usual six weeks). This gives you (and us) time to assess the situation as it develops.
If you are unable to travel on the newly agreed payment date (two weeks before your arrival date) due to circumstances related to the Coronavirus (e.g. international travel bans imposed by your national government or lock downs / border closures imposed by the country of your destination, etc.), we will give you the opportunity to rebook your stay for the same accommodation using the prepayment as a credit/voucher.
If for any reason you cannot use your voucher to rebook your holiday and wish to pass it on to friends or relatives, we can change the name of the main booker.
We advise you to contact your travel and / or cancellation insurance in advance and to check whether they reimburse any cancellation costs in your situation.

However, we strongly advise you to contact your travel and / or cancellation insurance in advance and to check whether they reimburse any cancellation costs in your situation.

I have several reservations at Nice2stay for different periods. How do you deal with this?

We look specifically at the arrival date per reservation. That is why we treat each reservation, also from the same customer / main booker, separately and the conditions based on the arrival date of each reservation are maintained as stated above.

How do you inform customers with arrival from 1 May?

We monitor the situation on a daily basis and determine whether our policy should be amended accordingly. If there are changes that affect your reservation, we will inform you by email. We will also keep you informed via our customers via social media and we will update this FAQ page in case of changes.

Is the offer for compensation for cancellation insurance still valid?

Given the travel advice that is issued and the changing conditions of the different insurers are constantly changing, we can no longer offer compensation for cancellation insurance from now on. If you have already taken out cancellation insurance via Nice2stay / Centraal Beheer and have received confirmation from us that the policy costs have been settled with the balance, this insurance will remain valid under the condition that the deposit is non-refundable and will not be refunded in case of cancellation (by you, the owner of the accommodation or by Nice2stay). Also for these reservations with arrival until April 30, it is currently the case that these have been canceled by Nice2stay. If you cannot rebook the reservation to a new period, we can send you an invoice for the cancellation costs that you can submit to Centraal Beheer to recover the costs from them.

Under the terms of my reservation, I have to make the final payment within a few weeks. Do these conditions still apply?

At this time, the obligation to pay the final payment for arrivals up to and including the 17th of May expires, because these reservations are not valid anymore.

Initially, we offer you the option to postpone your final payment up to two weeks before the start date of your stay (instead of the usual six weeks). This gives you (and us) time to assess the situation as it develops.
If you are unable to travel on the newly agreed payment date (two weeks before your arrival date) due to circumstances related to the Coronavirus (e.g. international travel bans imposed by your national government or lock downs / border closures imposed by the country of your destination, etc.), we will give you the opportunity to rebook your stay for the same accommodation using the prepayment as a credit/voucher.
If for any reason you cannot use your voucher to rebook your holiday and wish to pass it on to friends or relatives, we can change the name of the main booker.
We advise you to contact your travel and / or cancellation insurance in advance and to check whether they reimburse any cancellation costs in your situation.

However, we strongly advise you to contact your travel and / or cancellation insurance in advance and to check whether they reimburse any cancellation costs in your situation.

 

Due to the current situation, our team is very busy, especially because of the many phone calls we receive from customers who would leave in the short term. We would like to prioritize these customers. In addition, our employees cannot tell you more than the information on this page. We do everything we can to inform everyone correctly and on time, we thank you for your understanding.

Our team can be reached by telephone on weekdays between 09:00 - 13:00.