FAQ Coronavirus

As a valued customer of Nice2stay, you trust us to provide you with a safe & comfortable holiday. Now that the world is facing an unprecedented outbreak of COVID-19 (coronavirus), we realize more than ever how important it is that we are your trusted vacation partner. We monitor all developments on a daily basis, maintain close contact with local partners and adjust our approach where possible to deal with the ever-changing circumstances as well as possible.

You can read our policy below:

Reservations 2022 & 2023

No matter which country you go to, you may face corona measures such as a quarantine or testing requirement. The situation in a country can change rapidly, therefore always keep an eye on the official travel advice.

Most recommendations by governments are advices and are therefore not binding. It remains your responsibility to decide whether or not to proceed with a trip, but we do encourage you to check this with your own Ministry of Foreign Affairs.

Since Nice2stay only mediates in the rental of the accommodation and therefore offers a private transport trip, we will not cancel your reservation, only in the event that the booked accommodation has to close due to local government restrictions, on the dates you have booked.

If you have been confirmed that you are allowed to rebook under official travel restrictions by the government, this applies in the case of a quarantine obligation on arrival / return, a local lockdown and travel bans. A test obligation, a canceled flight, a positively tested member of the travel group, tests for access for indoor locations, transit hindrance due to measures in a country you drive through, the earlier closing of the catering industry, a mouth mask obligation are not included in this.

I would like to make a new reservation for 2022, what are the conditions?

In principle, our normal conditions and the specific reservation and cancellation conditions of our accommodations apply, as you can find on the individual accommodation pages. Many accommodations currently offer new, flexible cancellation conditions due to new or extended travel restrictions by COVID-19.

Contact our team if you have specific additional questions about the booking conditions.

What does it mean for me if I already have a reservation for 2022 and I have doubts whether my holiday can continue?

• For the time being, we use the standard conditions that apply to the accommodation(s) you booked. You can find these conditions on the accommodation page on our website or in your Nice2stay account.
• This means that we also stick to the payment terms mentioned in these booking conditions.
• If different conditions have been agreed with you at the time of booking, you can find these in the reservation confirmation email. These deviating conditions override the standard conditions.
• In case you decide to cancel your reservation, the standard cancellation conditions (or the deviating conditions if these have been agreed with you) apply for the time being.
• If there are strict travel restrictions for your travel destination shortly before your arrival (from 14 days to 48 hours before arrival date) and you have been confirmed that you can rebook if it is not possible to travel to your accommodation due to government restrictions? Then you can submit a rebooking request by mail starting from 14 days before your arrival.  
• Official, strict travel restrictions are: a quarantine obligation on arrival / return, a local lockdown and (in) travel bans. A test obligation, a canceled flight, a positively tested member of the travel group, tests for access for indoor locations, transit hindrance due to measures in a country you are driving through, the earlier closing of the catering industry, a mouth mask obligation are not covered by this.
• Please note that if you exceed the deadline of the final payment date, you must pay us the remainder of the rent, if you are in default, the standard cancellation conditions will lapse and you are no longer entitled to a (partial) refund.

I am not sure whether my flights are being operated, what does this mean for my reservation at Nice2stay?

The payment term for the (final) payment is the moment when you have to make a final decision whether you want to continue the reservation or whether you want to cancel. If you decide to cancel your stay, you are entitled to the normally normal cancellation conditions that apply to the accommodation (s) protected by you. You can always contact us so that we can consult with the owner of the accommodation about possible other solutions.

If I am given the option to rebook, what does this mean?

• You keep the amount that you paid to us as a credit for a new stay in the same accommodation that you booked.
• You do not have to decide immediately for which period you choose; you can take your time for this.
• The new arrival date has to be within 18 months from the original start date of your stay. On our website you can view the current availability of the recommended accommodation. As soon as you have a new date, let us know and we will rebook the period for you.
• If the rent for the new period is higher, we will charge the difference in price. If the travel sum is lower for another period, you will not receive a refund of the remaining amount.
• If for some reason you are unable to use your "credit" to reschedule your vacation and would like to pass your "credit" on to friends of family members, we can change the name of the lead booker.
• It is not possible to use the "credit" for another accommodation. The possibility to rebook only applies to the same accommodation.

What if my booked accommodation, in case of rebooking, is not available on the new dates on which I can travel?

Our aim is to rebook the reservations for the same accommodation (s), because in this exceptional situation we want to accommodate not only our customers but also the owners of the accommodation and look for a solution that benefits all parties. If you are bound by the school holidays, we therefore ask you to view all options and to consider not only the summer holiday, but also the autumn, Easter or May holidays.

It is not possible to use the credit for another accommodation via Nice2stay.

If for any reason you are unable to use your "credit" to reschedule your vacation and wish to pass your voucher on to friends or family members, we can change the lead booker name.

I have several reservations at Nice2stay for different periods. How do you deal with this?

We look specifically at the arrival date for each reservation. That is why we treat each reservation, also from the same customer / main booker, separately and the conditions based on the arrival date of each reservation are treated as stated above.
 

Our team is at your service should you have any questions.