FAQ Coronavirus

As a valued customer of Nice2stay, you trust us to provide you with a safe & comfortable holiday. Now that the world is facing an unprecedented outbreak of COVID-19 (coronavirus), we realize more than ever how important it is that we are your trusted vacation partner.

We monitor all developments on a daily basis, maintain contact with our colleagues in the travel industry and our local partners and adjust our approach where possible to deal with the ever-changing circumstances as well as possible.

Our team is working hard to inform our customers and provide the most flexible solutions possible within the parameters of what is achievable for our business and what is fair to our employees and our local partners, who all rely on us.

You can read our policy below:

Reservations for 2021

At the moment, many governments do not recommend to travel abroad for the next coming months. Most recommendations by governments are advices and are therefore not binding. It remains your responsibility to decide whether or not to proceed with a trip, but we do encourage you to check this with your own Ministry of Foreign Affairs.

Since Nice2stay only mediates in the rental of the accommodation and therefore does not offer the transportation to the destination, we will not cancel your reservation. Only in case the booked accommodation will be closed by the local authorities, on the dates booked by you, your reservation will be canceled by us.

I would like to make a new reservation for 2021, what are the conditions?

In principle, our normal conditions and the specific reservation and cancellation conditions of our accommodations apply, as you can find on the individual accommodation pages. Many accommodations currently offer new, flexible cancellation conditions due to new or extended travel restrictions by COVID-19. Some of the accommodations offer the possibility to cancel free of charge until April 1, 2021. These conditions only apply to new reservations and not to existing reservations or reservations that have been rebooked. You can find the participating accommodations here.

Contact our team if you have specific additional questions about the booking conditions.

What does it mean for me if I already have a reservation for 2021 and I have doubts whether my holiday can continue?

For the time being, we use the standard conditions that apply to the accommodation(s) you booked. You can find these conditions on the accommodation page on our website or in your Nice2stay account. This means that we also stick to the payment terms mentioned in these booking conditions. If different conditions have been agreed with you at the time of booking, you can find these in the reservation confirmation email. These deviating conditions override the standard conditions.

In case you decide to cancel your reservation, the standard cancellation conditions (or the deviating conditions if these have been agreed with you) apply for the time being.

If there are currently strict travel restrictions for your travel destination and you have been confirmed that you can rebook if it is not possible to travel to your accommodation due to government restrictions, you can rebook the travel period starting from 6 weeks before the arrival date.

Please note that if you exceed the deadline of the final payment date, you must pay us the remainder of the rent, if you are in default, the standard cancellation conditions will lapse and you are no longer entitled to a (partial) refund.

I am not sure whether my flights are being operated, what does this mean for my reservation at Nice2stay?

The payment term for the (final) payment is the moment when you have to make a final decision whether you want to continue the reservation or whether you want to cancel. If you decide to cancel your stay, you are entitled to the normally normal cancellation conditions that apply to the accommodation (s) protected by you. You can always contact us so that we can consult with the owner of the accommodation about possible other solutions.

If I am given the option to rebook, what does this mean?

What if my booked accommodation, in case of rebooking, is not available on the new dates on which I can travel?

Our aim is to rebook the reservations for the same accommodation (s), because in this exceptional situation we want to accommodate not only our customers but also the owners of the accommodation and look for a solution that benefits all parties. If you are bound by the school holidays, we therefore ask you to view all options and to consider not only the summer holiday, but also the autumn, Easter or May holidays.

It is not possible to use the credit for another accommodation via Nice2stay.

If for any reason you are unable to use your "credit" to reschedule your vacation and wish to pass your voucher on to friends or family members, we can change the lead booker name.

I have several reservations at Nice2stay for different periods. How do you deal with this?

We look specifically at the arrival date for each reservation. That is why we treat each reservation, also from the same customer / main booker, separately and the conditions based on the arrival date of each reservation are treated as stated above.

 

We hope for a positive year in which you can enjoy all the beautiful places in our Nice2stay collection again. Our team is at your service should you have any questions.